Frequently Asked Questions
A user forgot their password. What can I do?
Most users will use the single sign-on portal for their institution, so we don’t need to maintain our own list of passwords. However, a designated person should have full administrative rights within the tool to grant permissions to view reports and grant user access. Check with this person to make sure your account is allowing access to reports.
Do you support freeze/census data sets?
Profiles provides enterprise reporting for both census/freeze data sets and recurring (daily) extracts. The frequency of the data load is matched to the purpose of the report, and that is driven by the institution’s needs.
How can you offer your product at such a low price?
Microsoft Azure has aggressively priced their cloud computing solutions, and Higher Ed Profiles passes those savings onto the institutions we serve. Further, we use our own software to avoid the inflated enterprise licensing fees charged by the usual industry vendors. Finally, we have built the most commonly requested reports to spread development costs among many users.
My reports are showing incorrect results. How can I fix this?
We’ll work with you to determine the root cause. You may need to correct and resubmit your data file or we may have a misunderstanding of your data elements. Regardless, contact us and we’ll work together to get it right.
What if I need reports that you don’t supply?
While we have provided a plentiful set of charts, reports, tables, and dashboards right out of the box, we understand that you will have your own unique needs. In those cases, we work with you to build those custom reports that leverage the existing Profiles infrastructure.
Where is my data stored?
The Profiles reporting data are stored on a Postgres server running in Azure. There are Azure data centers throughout the USA and the world
Will I be charged per call/issue?
All support is unlimited and included in the Enterprise price.