Get in touch with our team for quick technical support and assistance. You can contact us via any of the options below.
Fill out our inquiry form for a quick response. We know your users are waiting, so we will move quickly to resolve your issues.
We know that some issues can be complex and easier to describe over the phone. Feel free to give us a call so we can walk you through your questions and concerns.
Monday – Friday
8 a.m. – 8 p.m. Eastern Time
Will I be charged per call/issue?
All support is unlimited and included in the Enterprise price.
My reports are showing incorrect results. How can I fix this?
We’ll work with you to determine the root cause. You may need to correct and resubmit your data file or we may have a misunderstanding of your data elements. Regardless, contact us and we’ll work together to get it right.
A user forgot their password. What can I do?
Most users will use the single sign-on portal for their institution, so we don’t need to maintain our own list of passwords. However, a designated person should have full administrative rights within the tool to grant permissions to view reports and grant user access. Check with this person to make sure your account is allowing access to reports.